Portuguese-Speaking Customer & Technical Support Specialist – Digital Services | Athens, Greece

Are you fluent in Portuguese and interested in technology and digital services? Join an international team in Greece and help customers enjoy a smooth and positive experience with a variety of digital products and services.

We are looking for Portuguese-speaking professionals to join customer service and technical support teams in Athens, Greece. Depending on the position, both on-site and remote opportunities may be available.

About the Role

You will be the first point of contact for Portuguese-speaking customers, providing support across phone, chat, email and social media. You will help resolve technical issues, answer questions about accounts and payments, and guide customers through different digital services.

You will receive comprehensive training to help you succeed in your role.

Your Responsibilities

• Assist Portuguese-speaking customers via phone, chat, email and social media.
• Troubleshoot technical issues related to apps, devices, accounts and online services.
• Support customers with account access, payments, refunds and subscriptions.
• Handle customer inquiries professionally and follow established procedures.
• Escalate complex issues to the relevant teams and follow up when needed.
• Record customer interactions accurately in internal systems.
• Maintain high standards of service quality and customer satisfaction.

Requirements

• Portuguese proficiency at native level or C1.
• English proficiency at B2 level or above; some teams require C1.
• Strong written and verbal communication skills.
• Good computer skills and the ability to work with multiple tools simultaneously.
• Ability to multitask, solve problems and remain calm in a fast-paced environment.
• Typing speed of at least 25 words per minute.
• Previous customer support experience is an advantage; some positions require at least one year of relevant experience.

What We Offer

• Opportunities to work in Athens, Greece, with remote options available for selected positions.
• Relocation support for eligible candidates applying for qualifying positions.
• Comprehensive initial training and on-the-job support.
• Opportunities for professional development and long-term career progression.
• Team activities and well-being initiatives.
• An initial 8-month contract, with the possibility of extension.
• Working schedules from Monday to Friday, with occasional weekend shifts depending on the team.
• Fixed daytime or rotating shifts, depending on the position.

Interested?

If you speak Portuguese and are ready for a new opportunity in an international working environment, we would love to hear from you!

Please send your CV to betul.kapkapci@cbtalents.org.