Swedish-Speaking Customer Service Agent

Company: Cross Border Talents
Location: Athens, Greece — On-site
Language: Swedish (native-level or C1)
Contract: 8 months
Schedule: Monday to Friday, with occasional weekends
Working hours: Rotating shifts between 10:00 and 23:00
Relocation: Not included

About the Role

Are you fluent in Swedish and passionate about delivering excellent customer service? Join our team in Athens and help customers with device protection, warranty coverage, claims, repairs, and replacements.

In this role, you'll support customers through phone and chat, guiding them through the claims process and ensuring that every interaction is handled with empathy, professionalism, and care.

Key Responsibilities

• Respond to customer inquiries and process new and existing claims.
• Provide updates on claim status, explain decisions, and clarify warranty coverage.
• Coordinate repairs and replacements for electronic devices and household appliances.
• Handle complaints professionally and escalate complex cases when necessary.
• Maintain accurate customer records and document interactions in CRM systems.
• Protect customer data and follow applicable privacy regulations and internal procedures.
• Investigate complaint causes and contribute to service improvements.
• Complete follow-up and administrative tasks after customer interactions.

Requirements

• Native-level Swedish or proficiency at C1 level.
• Excellent communication, listening, and questioning skills.
• Strong empathy, problem-solving abilities, and a customer-focused mindset.
• Confidence handling difficult conversations and resolving customer concerns.
• Good computer skills and the ability to navigate multiple systems, including CRM platforms.
• Proficiency with Windows, Android, Chrome, and standard office software.
• Typing speed of at least 25 words per minute with 85% accuracy.
• Ability to multitask, document cases accurately, and follow established procedures.
• High school diploma or equivalent.

What We Offer

• Comprehensive in-person onboarding and practical training.
• Ongoing training and opportunities for professional development.
• The opportunity to build expertise in customer care, claims handling, and device protection.
• An international working environment in Athens.

Ready for your next career opportunity?

Apply now and send your CV in English to alima.zharmukhamed@cbtalents.org.