French-Speaking Customer Support Agent | Remote

Company: Cross Border Talents
Location: Remote, Greece
Language: French
Contract: 8 months
Work schedule: Rotating shifts, 24/7 account
Relocation support available

About the Role

Join an international customer support team and help customers with payment card services in a dynamic, multilingual environment.

As a French-speaking Customer Support Agent, you will assist customers through phone, chat, and email, providing clear information and effective solutions while ensuring an excellent customer experience.

Key Responsibilities

• Assist customers with lost or stolen cards and explain card benefits.
• Support customers with transaction-related inquiries and balance checks.
• Resolve customer issues professionally via phone and chat.
• Gradually take on back-office responsibilities, including email and social media support.
• Record customer interactions accurately in the CRM system.
• Follow established procedures to maintain high service quality.

Requirements

• Fluent French, preferably at C1 level or above.
• Strong communication and customer service skills.
• Ability to troubleshoot issues and provide practical solutions.
• Good computer skills and confidence using digital tools.
• Flexibility to work rotating shifts, including occasional nights and approximately two weekends per month.
• A responsible, customer-focused attitude and attention to detail.

What We Offer

• Remote work opportunity in Greece.
• Relocation support for eligible candidates.
• An opportunity to develop customer service and digital support skills.
• Experience working in an international customer support environment.

Ready to take the next step?

Apply now and send your CV in English to alima.zharmukhamed@cbtalents.org.