French-Speaking Customer Support Representative

Location: Porto, Portugal – Trindade Metro area
Work Arrangement: Office-based
Employment Type: Full-time

Do you enjoy communicating with people and finding solutions to customer needs? Join a dynamic team in Porto and take the next step in your customer service career!

We're looking for French-speaking professionals to support customer interactions within a project associated with e-commerce, sports and leisure.

Your Day-to-Day Responsibilities

• Communicate with customers through inbound and outbound calls
• Respond to customer questions and requests through back-office channels
• Provide clear information and practical solutions
• Address complaints and customer objections effectively
• Assist with commercial activities where needed
• Work with various IT systems and digital applications

The Ideal Candidate

• Has a strong command of written and spoken French
• Communicates clearly and professionally
• Is comfortable using computer applications and digital tools
• Enjoys helping customers and resolving issues
• Demonstrates a proactive attitude and commercial awareness

Previous experience in customer service, customer care, sales, or a call centre is an advantage.

What You Can Expect

• Paid initial training
• Employment contract starting on the first day of training
• Attractive salary package and attendance rewards
• A modern office close to Trindade Metro station
• Career progression opportunities
• A friendly, collaborative working environment
• Access to discounts and partner offers across several sectors, including sports, fashion, healthcare, and banking

Ready to apply? Share your updated CV in English at betul.kapkapci@cbtalents.org.

Email subject: French Customer Support Representative – Porto