Job Openings
Spanish Speaking Customer Support Specialist Athens, Greece
About the job Spanish Speaking Customer Support Specialist Athens, Greece
Spanish Speaking Customer Support Specialist
Description:
Cross Border Talents is hiring for an international customer experience team in Athens, supporting several leading global brands across automotive services, consumer goods, and technology.
Are you fluent in Spanish and enjoy solving problems? Join an international team in Athens.
Why this opportunity
- Work with well-known international brands
- Comprehensive training, a nesting period, and ongoing upskilling
- Long-term salary progression built into the role
- Monthly productivity bonus, depending on the team
- Hybrid working available in selected teams after on-site onboarding
Your role
- Be the first point of contact for Spanish-speaking customers via phone, email, and chat
- Provide roadside assistance and connected-services support for automotive accounts
- Troubleshoot products and devices, guiding customers to solutions
- Handle after-sales enquiries, including orders, returns, and service requests
- Escalate complex cases to specialist teams and follow up until resolved
- Document every interaction accurately in CRM systems
Working conditions
- Location: Athens, Greece
- Work model: On-site (hybrid available in selected teams; remote depending on the opening)
- Schedule: Monday to Friday, with occasional weekend shifts in some teams
- Shifts: Fixed day shifts or rotating shifts, including 24/7 coverage in some teams
- Contract: 8-month contract, with potential for extension
What we're looking for
- Native-level or C1 Spanish
- English at B2 for training and internal communication
- Good PC knowledge and comfortable using several tools at once
- Strong written and spoken communication
- A customer-oriented, problem-solving mindset
- Typing speed of at least 25 words per minute
- Previous customer service experience is a plus, but not required
Ready for your next opportunity? Send your CV in English to monica.juneja@cbtalents.org. If your profile fits, we'll arrange a short call to talk through the role.