French-speaking Customer Service Representative (On-site) – Braga

Location: Braga, Portugal
Work Model: On-site
Schedule: Monday to Saturday | Sunday and one rotational day off

About the Role

We are looking for a French-speaking Customer Service Representative to join a dynamic team in Braga. You will work for a leading European e-commerce company and be the primary point of contact for customers, providing essential support for orders, deliveries and product inquiries.

Key Responsibilities

• Handle customer inquiries by phone about order status and tracking, providing accurate and timely updates
• Assist customers with questions about delivery times, shipping and order delays
• Manage and resolve customer complaints in a professional, solution-oriented manner
• Support customers with product availability and inventory-related inquiries
• Assist with order changes, cancellations, returns and exchanges, following established procedures
• Liaise with internal teams and logistics partners to follow up on customer requests and resolve issues efficiently

Requirements

• Fluent French
• Excellent communication skills, empathy and team spirit
• Previous experience in customer service is a plus
• Based in Portugal or willing to relocate to Braga

What We Offer

• On-site role in a vibrant city in northern Portugal
• Food allowance for each working day
• Performance bonus
• Multicultural environment with career growth

Apply

Send your updated CV in English to betul.kapkapci@cbtalents.org with the subject line French-speaking Customer Service Representative – Braga