Operations Customer Expert | Ads Support

Operations Customer Expert | Ads Support | Lisbon, Portugal

Do you enjoy investigating issues, explaining things clearly, and helping people find the right solution?

Join Cross Border Talents and support English-speaking users with advertising accounts, payments, campaign delivery, and platform functionality.

What makes this role interesting?

• Work with a wide range of advertising-related questions
• Develop your troubleshooting and customer service skills
• Help users understand policies and platform features
• Collaborate with specialist teams on complex cases
• Build your knowledge through structured training

We're looking for a clear communicator who is detail-oriented, customer-focused, and comfortable working with digital tools.

Work details:

• On-site in Lisbon, Portugal
• Full-time, 40 hours per week
• Rotating shifts in a 24/7 operation
• 15 working days of initial training

Interested in joining the team? Send your CV in English to alima.zharmukhamed@cbtalents.org.