Job Openings
Polish-speaking Customer Service Representative – Insurance Support
About the job Polish-speaking Customer Service Representative – Insurance Support
About the Role
We are looking for a Polish-speaking Customer Service Representative to provide support to customers with insurance-related questions. You will respond to enquiries, explain product information and help customers understand coverage and available support options.
Key Responsibilities
- Handle customer enquiries by phone and email.
- Provide clear information about insurance products and services.
- Answer questions about policy coverage and related matters.
- Assist customers with policy cancellations and other service requests.
- Help direct insurance brokers' enquiries to the appropriate team.
- Maintain accurate records and deliver professional customer service.
- Good command of Polish and English.
- Customer service experience is an advantage; insurance experience is beneficial.
- Strong verbal and written communication skills.
- Friendly, professional and customer-focused attitude.
- Ability to remain calm and effective under pressure.
Requirements
Languages
Polish / English
Salary
€900–€950 gross/month (paid over 14 months; source salary: €920)
Location & Work Arrangement
On-site, Lisbon, Portugal
Working Schedule
Monday to Friday, including public holidays, with rotating shifts between 07:30 and 20:00; weekends off.
Relocation
Relocation support provided. Shared accommodation may be available for up to 12 months; utilities are included and €280 per month is deducted from salary.
Benefits
€100 performance bonus per 12 months; €7.63 net meal allowance per working day.