German-speaking Customer Experience Specialist

Cross Border Talents is hiring!

We are seeking a German-speaking Customer Experience Specialist - Technical Support & Premium Brands to join a dynamic global team in Athens or Thessaloniki, Greece (with remote options available depending on the opening).

Role Overview

• Position: Customer Experience Specialist (Technical Support & Premium Brands)
• Language Required: Fluent German (Native or C1 level), with B2 English for training
• Location: Athens or Thessaloniki, Greece (On-site or remote options)
• Schedule: Fixed day shifts or rotating shifts, Monday to Friday with occasional weekend shifts in some teams

Key Benefits & Advantages

• Competitive Compensation: High base salary complemented by lucrative performance, productivity, and quarterly sales bonuses.
• Relocation Support: Comprehensive relocation packages provided for remote or abroad positions.
• Additional Perks: Transportation allowances for on-site roles and home-flight tickets for selected remote roles every 6 months.
• Professional Growth: Fully paid, comprehensive training and a structured nesting period with experienced colleagues to ensure your success.

Key Responsibilities

• Handle inbound customer contacts via phone, email, and chat, delivering a professional and empathetic service.
• Diagnose and troubleshoot technical issues related to products, devices, apps, and digital services, while assisting with billing, orders, and account inquiries.

Requirements

• Fluent/native-level proficiency in German, with B2 proficiency in English.
• Strong computer literacy, problem-solving skills, and a customer-oriented mindset.