Italian Speaking Customer Service Advisor – Digital Banking Lisbon

Join an international team in Lisbon and support customers of a leading digital bank. You will help customers with everyday banking enquiries, resolve account issues and provide a positive experience through phone, email and live chat.

Location: Lisbon, Portugal.
Work model: On site.
Schedule: 40 hours per week, with rotating shifts Monday to Sunday within a 24/7 operation.
Daily hours: Eight working hours plus a one-hour lunch break.

Your responsibilities

• Handle customer enquiries, taking ownership of cases from first contact to resolution.
• Support fraud investigations, payment disputes, chargebacks and complaints.
• Identify customers who need additional support and escalate sensitive cases when necessary.
• Work with colleagues to share knowledge and improve customer service.
• Follow established processes and make fair, well-informed decisions.

What we are looking for

• Excellent communication skills in Italian.
• Good English communication skills for an international working environment.
• An empathetic approach, strong listening skills and attention to detail.
• Confidence handling complex enquiries and solving problems.
• Ability to learn new systems and work across different tools.
• Availability to work on-site in Lisbon and cover rotating shifts, including nights and weekends.
• An EU passport or valid authorisation to work in Portugal.

Salary and benefits

• Without company accommodation: €1,061 gross base salary per month, plus holiday and Christmas allowances paid in monthly instalments and a €7 meal allowance per working day. The stated monthly package is approximately €1,391.83, based on 22 working days.
• With company accommodation: €776 gross base salary per month, plus holiday and Christmas allowances paid in monthly instalments and a €7 meal allowance per working day. The stated monthly cash package is approximately €1,059.34, based on 22 working days, plus accommodation valued at €200 as a non-cash benefit.
• Company accommodation includes internet, water, electricity and cleaning twice a week.
• Relocation support for international candidates.
• Health insurance from the first day of the employment contract.
• 22 days of annual leave.

Training

You will complete 12 working days of training, eight hours per day, covering banking services, customer support and internal systems. Training is compensated at €18.56 gross per day upon successful completion. The employment contract is signed after successful completion of training.

Interested? Please send your CV in English to apply.