Turkish-Speaking Customer Support Specialist (Content Creator Support)

Location: Lisbon, Portugal | On-site (TP Open)

Schedule: 40 hours per week, rotational shifts (24/7 coverage)

About the Role

We are looking for a Turkish-speaking Customer Support Specialist to join a dynamic, international team in Lisbon, supporting Content Creators and Influencers for a world-leading social media and digital platform.

Key Responsibilities

• Provide dedicated support to Content Creators and Influencers across social media platforms regarding subscription management, account issues, technical troubleshooting, and marketing tools.
• Conduct targeted outbound calls when necessary to ensure customer issues are clearly understood and resolved.
• Educate clients on product tools and features to improve overall user experience.
• Identify operational trends and troubleshoot recurring issues for SMB clients.

Requirements

• Native or fluent in Turkish.
• Advanced level of English (at least B2) for training and internal communication.
• Passion for social media, digital advertising, and new technologies.
• Strong communication, problem-solving, and technical troubleshooting skills.
• Valid work authorization for Portugal (EU Member State ID, valid Residence Permit with at least 6 months validity, or valid Temporary Protection Certificate).
• Note: AIMA appointments and AIMA proof of document submission are NOT accepted.

What We Offer

• Competitive salary package + monthly performance/attendance bonus
• Relocation package options available (including accommodation support)
• Private health insurance from day one of contract
• Comprehensive paid training in English
• International work atmosphere and career progression opportunities

Apply

Ready for your next career in Lisbon? Send your CV to ilke.akmaz@cbtalents.org