Job Openings
Customer Service Representative – Italian & English (Airline Support)
About the job Customer Service Representative – Italian & English (Airline Support)
About the Role
We are looking for an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle customer enquiries, provide clear information and help resolve service-related questions in Italian and English.
Key Responsibilities
- Respond to customer enquiries in Italian and English.
- Provide accurate information and guidance in line with service procedures.
- Investigate customer requests and help resolve issues efficiently.
- Record relevant details and maintain clear customer-service documentation.
- Escalate complex cases to the appropriate internal team.
- Maintain a professional and customer-focused approach.
- Fluent Italian and proficient English.
- Excellent verbal and written communication skills.
- Customer-service experience is an advantage.
- Ability to understand procedures, manage enquiries and remain professional under pressure.
- Good problem-solving and organisational skills.
Requirements
Languages
Italian / English
Salary
€1,050–€1,150 gross/month (paid over 14 months; source salary: €1,100)
Location & Work Arrangement
On-site, Lisbon, Portugal
Working Schedule
Monday to Friday, 08:00–17:00 (Portugal time); weekends off.
Relocation
Relocation support provided.
Benefits
€7.63 net meal allowance per working day; €175 performance bonus and €75 attendance bonus (as stated in the offer).