French-Speaking Customer Success Specialist in Lisbon, Portugal

Exciting Career Opportunity: Become a Customer Success Specialist in Lisbon, Portugal!

Job Title: French-Speaking Customer Success Specialist

Location: Lisbon, Portugal
Work Arrangement: On-site

Overview:
Are you dedicated to providing top-tier customer service? We are seeking a French-Speaking Customer Success Specialist to become part of our team in Lisbon, Portugal. This on-site position is perfect for those fluent in French with a solid understanding of English. Whether you're an experienced professional in client support or just starting out, we invite you to apply and join our vibrant, multicultural team.

Key Responsibilities:

• Client Assistance: Deliver exceptional support to French-speaking clients through phone, email, and chat, efficiently addressing their concerns and resolving issues.
• Issue Resolution: Identify and troubleshoot client problems, providing clear and effective solutions to ensure high levels of client satisfaction.
• Data Entry: Keep accurate records of client interactions and feedback in our CRM system.
• Client Relationship Management: Cultivate and maintain strong relationships with clients to ensure their continued satisfaction and loyalty.
• Team Collaboration: Collaborate with colleagues and other departments to ensure smooth service delivery and an excellent client experience.

Candidate Requirements:

• Language Proficiency: Native-level fluency in French, with a B2 level or higher in English.
• Eligibility: Must have EU citizenship or a Portuguese residence card.
• Experience: Previous experience in client support or a related role is a plus, but not required.
• Relocation: Willingness to relocate to Lisbon, Portugal (Relocation package available for those moving from abroad).

Benefits:

• Competitive Salary: A competitive salary package reflecting your experience and qualifications.
• Performance Bonus: Opportunities for bonuses based on your performance.
• Meal and Transport Allowance: Daily allowances for meals and transportation.
• Health Insurance: Comprehensive private health insurance.
• Relocation Assistance: Financial support for relocation, including help with accommodation.

How to Apply:
If you're interested in this opportunity, please send your CV in English to claudia.cruz@cbtalents.org with the subject line "French-Speaking Customer Success Specialist - Lisbon." Include a brief cover letter explaining your interest in the position and how your skills align with our needs.

Join our Lisbon team and advance your career while enjoying the vibrant culture and beautiful environment of one of Europe’s most captivating cities. We look forward to your application!