Dutch-Speaking Customer Support Representative (Junior) – Porto, Portugal

Location

Porto, Portugal (Onsite)

Employment Type

Full-Time

About the Role

We are seeking a motivated and customer-oriented Dutch-Speaking Customer Support Representative to join our team in Porto. This is an excellent opportunity for junior professionals looking to begin or advance their career in customer service within an international and dynamic work environment.

As a Customer Support Representative, you will assist Dutch-speaking customers by providing timely and effective support, resolving inquiries, and ensuring a positive customer experience across various communication channels.

Key Responsibilities

• Deliver high-quality customer support via phone, email, and chat.
• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer issues efficiently while maintaining a professional and empathetic approach.
• Escalate complex cases to relevant departments when necessary.
• Maintain detailed and accurate records of customer interactions.
• Meet service quality standards and performance targets.
• Collaborate with colleagues and internal teams to improve customer satisfaction.

Requirements

• Native or fluent Dutch (C1/C2 level).
• Good command of English (B2 level or higher).
• Strong communication and interpersonal skills.
• Customer-focused mindset and problem-solving abilities.
• Comfortable using computer systems and digital tools.
• Previous customer service experience is a plus but not required.
• Positive attitude, adaptability, and willingness to learn.

What We Offer

• Full-time onsite position in Porto.
• Competitive salary and benefits package.
• Comprehensive training and onboarding.
• International and multicultural work environment.
• Career growth and development opportunities.
• Relocation support for candidates moving to Portugal (where applicable).

Why Join Us?

Become part of a supportive and collaborative team where you can develop valuable customer service skills, gain international experience, and build a successful career in one of Portugal's most vibrant cities.