Danish Speaking Junior Customer Support Representative

Key Responsibilities

• Provide customer support in Danish via chat, email, and other communication channels.
• Assist customers with inquiries, account-related questions, and general support requests.
• Deliver a professional, friendly, and customer-focused experience.
• Follow established procedures, policies, and service standards.
• Accurately document customer interactions and resolutions.
• Escalate complex issues to the appropriate departments when necessary.
• Collaborate closely with team members, supervisors, and other internal departments.
• Represent the company professionally in all customer interactions.

Requirements

• Fluent Danish (C1-C2 level).
• Good English communication skills (B1 level or higher).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Positive attitude and customer-focused mindset.
• Ability to work rotational shifts, including evenings, weekends, and public holidays.

What We Offer

✅ Competitive salary (salary indicated in BGN)
✅ Rental allowance & relocation support to help you settle in Sofia
✅ Flight reimbursement upon arrival or with first salary
✅ Real estate assistance to help find accommodation
✅ Opportunity to work in a fast-growing international environment
✅ Paid training & career development opportunities