Italian Speaking Junior Sales Representative

Key Responsibilities:

• Assist buyers and sellers in navigating the online marketplace and resolving any issues related to transactions, listings, payments, and deliveries.
• Review and monitor listings to ensure compliance with marketplace policies.
• Support customers via multiple channels (email, chat, phone) to provide solutions and assistance.
• Identify and escalate complex issues to appropriate teams when necessary.
• Stay updated on marketplace guidelines, new features, and policy changes to provide accurate support.
• Collaborate with internal teams to improve processes and customer satisfaction.

Qualifications:

• Fluent in Italian  – both written and spoken.
• Proficiency in English (training will be conducted in English).
• Strong communication and problem-solving skills.
• Previous experience in customer support, e-commerce, or a similar role is a plus.
• Ability to work efficiently under pressure and handle a variety of customer requests.
• Flexibility to work rotational shifts, including nights and weekends.

Training:

• Duration: 10 working days, 8 hours per day.
• Conducted in English.
• Training start times may vary between 08:30h and 09:30h, depending on the group.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Work in a multicultural and inclusive environment.
• Health insurance and other benefits.