Entry Level Customer Support for native Dutch Speakers

Position: Contact Centre Agent (Dutch + English)

Location: Sofia, Bulgaria

Work Schedule:

Full-time with flexible shifts.

Compensation:

• Competitive salary with performance-based bonuses.
• Signing bonus available.

Benefits:

• Medical and dental insurance.
• Life insurance.
• Additional allowances.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve issues, providing clear and efficient solutions.
• Maintain accurate and up-to-date customer records.
• Collaborate with the team to ensure exceptional customer service.
• Identify opportunities for improving customer satisfaction and share insights with the team.

Qualifications:

• Native or C2-level proficiency in Dutch.
• Strong communication skills in English.
• Previous experience in customer service or contact centres is advantageous.
• Excellent problem-solving skills and attention to detail.
• Ability to quickly learn and adapt to new computer systems and tools.