French-Speaking Account Manager

Join a leading customer relationship outsourcing company in Porto as a French-Speaking Account Manager. You will contribute to a fast-growing project in the sports and leisure e-commerce sector, handling customer interactions and applying sales skills.

Key points

• Location: Porto, Portugal, a vibrant coastal city known for its historic charm, rich culture and delicious cuisine, in a modern workspace near a metro station
• Work model: On-site
• Language: French
• Schedule: Variable and rotating shifts, 40 hours per week (8 hours per day). Level 1 (L1): Monday to Friday, 9:00 AM to 6:00 PM. Level 2 (L2): Monday to Friday, 9:00 AM to 6:00 PM, plus Saturday shifts between 10:00 AM and 8:00 PM
• Contract: Employment contract provided from the first day
• Compensation: Monthly gross salary that depends on the level and your experience, plus a guaranteed productivity bonus for the first six months, an attendance bonus and a meal allowance paid in cash
• Training: Paid training offered
• Benefits: Company benefits, plus discounts and partnerships with major brands and institutions in banking, healthcare, sports and fashion
• Career: Real career progression opportunities, and attendance is valued and rewarded
• Relocation: No relocation package provided

The two support levels

• L1: No previous experience required. Candidates are fluent in French with IT knowledge, or French and German at B2 level
• L2: French with English knowledge (common in IT), and previous experience in similar roles required

Responsibilities

• Make and receive calls from various customers and respond to their enquiries
• Handle customer requests through back-office activities
• Apply sales skills, depending on the project requirements
• Handle objections and complaints effectively
• Use various computer applications and tools

Requirements

• Excellent command of spoken and written French (C1/C2 level)
• Good theoretical and practical knowledge of IT
• Good interpersonal skills
• Proactive attitude and ability to make suggestions
• Availability to work variable and rotating shifts

Preferred

• Previous customer service experience