Remote Customer Service Representative (Hebrew-Speaking)

Job Title: Customer Service Representative (Hebrew-Speaking)
Location: Lithuania (Remote)
Starting Date: 15 December 2025

Schedule:

• Monday to Sunday: 09:00 – 22:00
• Including bank holidays

About the Role

We are seeking a Hebrew-speaking Customer Service Representative to join our international team in Lithuania. In this role, you will be the first point of contact for customers, providing support, resolving issues, and ensuring a high-quality service experience. The position is fully remote, offering flexibility while maintaining professional standards.

Key Responsibilities

• Handle customer inquiries in Hebrew across phone, email, and chat.
• Provide accurate information and resolve customer issues efficiently.
• Ensure customer satisfaction by offering timely and empathetic support.
• Collaborate with internal teams to escalate and resolve complex cases.
• Work in line with company procedures and service quality standards.

Requirements

• Language skills:
  • Native or C1/C2 level in Hebrew.
  • Minimum B2 level in English (written and verbal).
• Full-time availability.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Must already be based in Lithuania (remote work permitted).

Important:
If you are moving from abroad, you must confirm “Yes, I will be moving on my own” or “I don’t need relocation support.”

What We Offer

• Full-time employment.
• Competitive salary package.
• Bonus of €100 gross per month (based on KPI fulfillment).
• Remote work flexibility within Lithuania.
• Paid work on bank holidays.
• Ongoing training and professional development opportunities.