French-Speaking Junior Customer Support Representative

Job Title: French-Speaking Customer Support Representative

About the Role

Are you a French speaker with a passion for helping people? Join our international team in Porto as a Customer Support Representative. In this on-site role, you will assist users by providing friendly and efficient support via phone, email, or chat, ensuring a high-quality customer experience.

Key Responsibilities

• Respond to customer inquiries in French via phone, email, and/or chat

• Assist customers with product or service-related questions, issues, and complaints

• Deliver accurate, valid, and complete information using the right methods and tools

• Escalate complex issues to the appropriate internal teams

• Follow communication procedures, guidelines, and policies

Requirements

• Fluency in French (B2 or above); English for basic communication

• Excellent communication and problem-solving skills

• Ability to work on-site in Porto

• EU citizenship or valid Portugal residence permit

• A positive attitude, patience, and strong interpersonal skills