Dutch Customer Support in Porto

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Dutch, ensuring all communications are clear, friendly, and professional.
• Assist customers with product-related questions, order processing, returns, and general inquiries about our beauty products.
• Troubleshoot and resolve customer issues efficiently, aiming for a first-contact resolution whenever possible.
• Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.
• Collaborate with team members and other departments to improve customer satisfaction and address common issues.
• Stay up-to-date with product knowledge and industry trends to provide informed support to customers.
• Participate in training and development programs to enhance your skills and knowledge of our product offerings.

Requirements:

• Native Dutch speaker with strong communication skills.
• B2 level proficiency in English; additional languages are a plus.
• Previous experience in customer service or a related field, preferably within the beauty sector.
• Excellent problem-solving skills and a customer-oriented mindset.
• Ability to work independently and collaboratively as part of a team.
• Proficient in using computer systems and software applications.
• A passion for beauty products and a genuine desire to help customers.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive training and ongoing support to help you excel in your role.
• Employee benefits, including health insurance, wellness programs, and staff discounts on beauty products.
• Opportunities for career advancement and professional growth within the company.
• A dynamic and inclusive work environment in the beautiful city of Porto.