With Relocation Support Dutch Speaking Customer Service

Position: Contact Centre Agent (Dutch + English)

Location: Sofia, Bulgaria

Work Schedule:

Full-time position with flexible shifts.

Compensation:

• Competitive salary with performance-based bonuses.
• Signing bonus available.

Benefits:

• Medical and dental insurance.
• Life insurance.
• Additional allowances.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues by providing clear and effective solutions.
• Keep customer records accurate and up-to-date.
• Work collaboratively with team members to ensure high-quality customer service.
• Identify opportunities to improve customer satisfaction and provide feedback to the team.

Qualifications:

• Native or C2-level proficiency in Dutch.
• Strong communication skills in English.
• Previous experience in customer service or contact centres is a plus.
• Excellent problem-solving skills and attention to detail.
• Ability to quickly learn new systems and software.