Remote Dutch-Speaking Junior Customer Support

🇳🇱 Dutch-Speaking Customer Support Specialist

🗓️ Schedule:

• Mon–Fri: 10:00 – 18:30

• Sat–Sun: 11:00 – 19:30
  (Rotational shifts / 5 days per week)

About the Role

We are looking for a Dutch-speaking Customer Support Specialist to join an international support team based in Athens. In this role, you will assist customers via phone, email, and chat, providing high-quality support, resolving inquiries, and ensuring customer satisfaction.

This is a great opportunity to build a career in a multicultural environment with full training and long-term development prospects.

Key Responsibilities

• Provide support and guidance to customers in Dutch and English

• Handle inquiries through email, chat, and phone

• Identify and resolve customer issues effectively

• Maintain accurate customer records and documentation

• Deliver a professional and friendly service experience

• Collaborate with internal departments when needed

Requirements

✅ Native or fluent Dutch
✅ Good command of English
✅ Excellent communication and problem-solving skills
✅ Customer-oriented mindset
✅ Ability to work rotational schedules including weekends

Benefits

• 14 salaries per year
  (12 monthly + Easter bonus + Summer/Christmas split bonus)

• Private Health & Life Insurance

• Performance bonus (according to project policy)

• 25 days annual leave

• €50 monthly meal voucher

• Full, paid training provided

• Opportunities for internal growth and career development

• Supportive multicultural working environment

Contract & Work Model

• Permanent contract

• 40h per week (8h/day, 5 days/week)