With Relocation Support-Hybrid Croatian-Speaking Customer Support in Athens

Job Opportunity: Croatian-Speaking Customer Support Representative | 

📍 Location: Greece , Athens (Hybrid)
🗣️ Language Requirement: Fluent in Croatian and proficient in English
🕒 Work Schedule:

• Monday to Friday: 10:00 AM – 6:30 PM

• Saturday & Sunday: 11:00 AM – 7:30 PM
  (Rotational shifts, full-time position)

🧩 About the Role

You will be the first point of contact for customers, providing support and solutions to ensure a smooth and satisfying experience.

🛠️ Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in Croatian

• Resolve issues efficiently and professionally, ensuring high levels of customer satisfaction

• Provide information about products, services, and order status

• Escalate complex issues to the appropriate departments when necessary

• Maintain accurate records of customer interactions

• Collaborate with team members to ensure consistent and quality service

✅ Requirements

• Fluent in Croatian (C1 or above)

• Good level of English (for internal communication)

• Excellent communication and interpersonal skills

• Ability to work independently and manage time effectively in a remote environment

• Comfortable using computers and basic software tools

• Must be legally eligible to work in Greece and reside there

💼 What We Offer

• Stable full-time contract

• Rotational shifts with work-life balance

• Comprehensive training and onboarding

• Opportunities for growth in an international company

• Supportive and multicultural team environment