Operations Customer Expert (English Speaker)

Job Title: Operations Customer Expert

Location: Lisbon, Portugal

Work Model: On-site

About the Role

We are looking for an Operations Customer Expert to join our team in Lisbon. In this role, you will be a key point of contact for customers, ensuring smooth operations, delivering excellent service, and contributing to a positive customer experience. You will handle customer inquiries, resolve issues efficiently, and support internal processes while maintaining the highest standards of professionalism and care.

Key Responsibilities

- Manage customer interactions with professionalism and empathy

- Resolve operational and service-related inquiries efficiently

- De-escalate challenging situations while protecting the customer relationship

- Handle sensitive customer and company information with strict confidentiality

- Collaborate closely with team members to ensure seamless operations

- Continuously learn and adapt to new processes, tools, and products

Requirements

- Exceptional verbal and written English communication skills (C1 minimum)

- Empathic and helpful attitude

- Strong team player

- Soft skills for de-escalating situations when needed

- Ability to handle sensitive information responsibly

- Fast learner with a proactive mindset

How to Apply

Apply now or send your CV directly via email to: ali.darwish@cbtalents.org