Danish Customer Support

Key Responsibilities

• Respond to Customer Inquiries: Handle customer questions and concerns via phone, email, chat, or social media in a timely and professional manner.

• Resolve Issues Efficiently: Identify customer problems and provide appropriate solutions, escalating complex issues when necessary.

• Maintain Product Knowledge: Stay up to date with product or service features to accurately assist customers.

• Document Interactions: Log all customer interactions, feedback, and resolutions in the CRM or ticketing system.

• Follow Up on Issues: Ensure unresolved cases are tracked and customers are kept informed until their issues are resolved.

• Support Sales and Onboarding: Guide new customers through product setup or account creation processes when required.

Qualifications

• Native or fluent Danish speaker with strong communication skills.
• Proficiency in English is advantageous.
• Previous experience in content moderation or a similar role is preferred but not mandatory.
• Strong attention to detail and a good understanding of online community standards.
• Ability to work independently and collaboratively in a team-oriented environment.
• Effective organizational skills and time management abilities.

Benefits

• Competitive salary with performance-related incentives.
• Hybrid work model that allows flexibility between remote and on-site work.
• Comprehensive training and onboarding program.
• Opportunities for professional growth and career advancement.
• A dynamic and supportive work environment.

Work Schedule

• Full-time position with shifts from 7 PM to midnight.