Junior German Customer Service Representative

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide support for product-related questions, order issues, and technical troubleshooting.
• Escalate complex or unresolved issues to the appropriate team.
• Ensure customer satisfaction by offering clear, helpful, and efficient solutions.
• Maintain accurate records of customer interactions and solutions within the CRM system.

Requirements

• Fluent in German (C2 level) and strong communication skills in English (minimum B2 level).
• Excellent problem-solving skills and attention to detail.
• Ability to adapt to a rotational schedule, including weekends and public holidays.
• No previous experience required – entry-level candidates welcome!
• Must be available to work on-site in Lisbon.

What We Offer

• Competitive salary and benefits package.
• Private health insurance.
• Paid training to ensure your success in the role.
• A multicultural and supportive work environment.
• Opportunities for career growth and advancement within the company.

Work Schedule

• Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts).
• Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
• Days Off: 2 rotational days off per week.