German Customer Support in Sofia (With Relocation Support)

Key Responsibilities:

• Provide excellent customer support via phone, email, and live chat in German.
• Assist customers with product inquiries, troubleshooting, and general questions.
• Ensure timely resolution of issues to maintain high levels of customer satisfaction.
• Work closely with internal teams to escalate and resolve more complex issues.
• Accurately document customer interactions and maintain up-to-date records.

Requirements:

• B2 or above level of German speaker with strong written and verbal skills.
• English proficiency at B2 level.
• Excellent communication and problem-solving skills.
• Flexibility to work rotational shifts, including evenings, weekends, and holidays.
• Previous customer support experience is an advantage, but not required.
• Basic computer literacy and the ability to adapt quickly to new tools and systems.

What We Offer:

• Competitive salary with additional pay for hours worked after 10 PM.
• Taxi vouchers for safe transport home after late shifts.
• Signing bonus of 2000 BGN.
• Full training and ongoing support to help you succeed.
• Opportunities for career progression within the company.
• A modern, friendly work environment located in Sofia.
• Working Hours: Monday to Sunday, rotational shifts between 10:00 AM and 2:00 AM