Relocation Support- French Customer Advisor

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product-related questions, order issues, and technical concerns.
• Escalate complex cases to the appropriate team for further resolution.
• Ensure customer satisfaction by offering clear, accurate, and effective solutions.
• Record and document customer interactions and outcomes in the CRM system.

Qualifications

• Fluency in French (C2 level) with strong communication skills in English (B2 level or higher).
• Excellent problem-solving skills and a keen attention to detail.
• Flexibility to work in rotational shifts, including weekends and public holidays.
• No prior experience required – open to entry-level candidates.
• Ability to work on-site in Lisbon.

What We Offer

• Competitive salary and benefits package.
• Private health insurance.
• Comprehensive training to ensure your success in the role.
• A collaborative and supportive work environment.
• Opportunities for career development and progression within the company.

Work Schedule

• Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts).
• Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
• Days Off: 2 rotational days off each week.