Flemish Customer Lifecycle Manager

Location: Malaga, Spain

Languages: Flemish (Native) + English (Fluent)
Work Schedule: 39 hours per week, Monday to Friday, 9:00 AM to 6:00 PM
Work Arrangement: On-Site

Role Overview

We are seeking a dynamic Customer Lifecycle Manager to join our team in Malaga. As a key point of contact for our Flemish-speaking clients, you will oversee the entire customer journey, ensuring satisfaction and loyalty from onboarding through retention. Your role is pivotal in driving long-term relationships and delivering outstanding customer experiences.

Key Responsibilities

• Manage the customer lifecycle process, including onboarding, engagement, and retention strategies.
• Act as the primary contact for Flemish-speaking clients, providing tailored support and addressing inquiries or issues.
• Develop and implement customer success strategies to maximize satisfaction and retention.
• Proactively identify upsell and cross-sell opportunities to drive growth.
• Collaborate with internal teams (e.g., Sales, Marketing, and Product) to align on customer needs and provide seamless solutions.
• Analyze customer data and feedback to identify trends and recommend improvements to processes and services.
• Handle escalations with professionalism and efficiency, ensuring swift resolution.
• Maintain detailed and accurate records of customer interactions and outcomes using CRM tools.

Qualifications

• Native-level proficiency in Flemish and fluent in English (written and spoken).
• Proven experience in customer lifecycle management, account management, or a similar role.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with clients.
• Analytical mindset with experience in data-driven decision-making.
• Proficiency in CRM software and Microsoft Office Suite.
• Goal-oriented with excellent organizational and time-management skills.
• Ability to thrive in a fast-paced, collaborative environment.

What We Offer

• Competitive salary with performance-based bonuses.
• Comprehensive training and onboarding program.
• Opportunities for professional growth and development.
• A vibrant, multicultural work environment in the beautiful city of Malaga.