B2 or Above Level of German Customer Support

Key Responsibilities:

• Handle customer inquiries and provide support via phone, email, and live chat in German.
• Assist with product-related questions, troubleshooting, and general inquiries.
• Deliver high-quality customer service and ensure timely issue resolution.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of customer interactions and ensure data accuracy.

Requirements:

• Native German speaker with excellent written and spoken skills.
• English proficiency at B2 level.
• Strong communication and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as part of a rotating schedule.
• Prior experience in customer support is an advantage but not mandatory.
• Proficient with basic computer tools and systems.

What We Offer:

• Competitive salary with additional payment for hours worked after 10 PM.
• Taxi vouchers for late shifts to ensure safe transportation home.
• A signing bonus of 1000 BGN.
• Ongoing training and development to help you succeed in the role.
• Opportunities for career advancement within the company.
• A modern and supportive working environment in Sofia.
• Working Hours: Monday to Sunday, rotational shifts between 10:00 AM - 2:00 AM