German Speaking Junior Customer Support

Job Responsibilities:

• Assist customers via phone, email, and chat, providing support in German for product inquiries, troubleshooting, and issue resolution.
• Ensure high levels of customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
• Maintain accurate customer records and follow up on open cases.
• Collaborate with other teams to ensure seamless and effective solutions for customers.
• Contribute to improving customer service processes and provide valuable feedback for continuous improvement.

Requirements:

• Fluent in German (written and spoken) and good English communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and manage time efficiently.
• Customer support experience is a plus but not required – training will be provided.
• Positive attitude and willingness to learn in a dynamic work environment.

What’s Offered:

• Competitive salary with performance-based incentives.
• Private health insurance.
• Career development opportunities in an international company.
• Full training and continuous support.
• Work-life balance with weekends off.

Location & Schedule:

• Location: On-site in Athens, Greece.
• Work schedule:
  • Monday to Friday: 10:00 AM – 7:00 PM (Greek Time)
  • Saturday & Sunday: 10:00 AM – 6:30 PM (Greek Time)