French-Speaking Junior Customer Support REMOTE

About the Role:

We are looking for a French-speaking Customer Support Representative with experience in sales to join our client's team in a fully remote role (within Portugal). You’ll be responsible for providing outstanding support to customers and assisting with inquiries, product recommendations, and service-related issues, always aiming to drive satisfaction and loyalty.

Key Responsibilities:

• Provide customer support via phone, email, and chat in French

• Deliver a high-quality customer experience by addressing product and service questions

• Apply your sales skills to identify customer needs and offer suitable solutions

• Resolve issues efficiently and professionally, escalating when needed

• Maintain accurate customer records and follow internal procedures

• Collaborate with team members and supervisors to meet KPIs and improve service

Requirements:

• Native or fluent French speaker (spoken and written)

• Proficient in English for internal communication

• Previous sales experience is mandatory

• Excellent communication and interpersonal skills

• Comfortable working rotational shifts, including weekends and occasional extended hours

• Must be based in Portugal, from Coimbra upwards

• Reliable internet connection and a suitable home office environment

What We Offer:

• Fully remote position (within eligible regions)

• Competitive salary package

• Supportive team environment and training

• Opportunity to work with a reputable international client

• Career growth opportunities

Please note:
📌 Candidates based outside the Coimbra region or requiring relocation cannot be considered.
📌 Sales experience is mandatory.