Customer Service Representative (French & English)

Customer Service Representative (French & English)

Location: Lisbon, Portugal

Work Model: Hybrid

About the Role

Join a premier beauty and cosmetics retailer as a bilingual Customer Service professional. You will serve as the first point of contact and a vital brand ambassador, delivering excellent support while managing after-sales processes and identifying opportunities for suggestive and cross-selling.

Key Responsibilities

Serve as the first point of contact and brand ambassador for customers.

Support the after-sales process, including online orders and refunds.

Manage and escalate customer complaints as needed.

Answer customer inquiries and address any doubts with clear, professional communication.

Ensure suggestive selling and cross-selling when customers are receptive.

Requirements

Fluent / native-level proficiency in French.

Proficiency in English.

Ability to manage after-sales processes, including online orders and refunds.

Experience in handling and escalating customer complaints.

Strong communication skills.

Benefits

Meal allowance of €7.63 net per working day.

Performance bonus of up to €100.