Remote German-Speaking Junior Customer Support

German-Speaking Customer Support Representative

Role Overview

We are hiring a German-speaking Customer Support Representative to join an international customer service team. In this fully remote role, you will assist customers via phone, email, and chat, ensuring an excellent experience and timely support.

This role offers full training, competitive salary, and growth opportunities within a global organization.

Key Responsibilities

• Deliver exceptional customer support in German

• Communicate in English (B1 level) for internal communication and tools

• Respond to inquiries via phone, email, and chat

• Provide product/service guidance and troubleshoot issues

• Document customer interactions accurately

• Follow internal processes and work towards performance targets

• Collaborate with team members to ensure customer satisfaction

Requirements

Native/Fluent German
B1 English proficiency
Customer-focused mindset & good communication skills
Tech-savvy with ability to learn systems quickly
Comfortable with rotational shifts and remote environment
Must reside in Turkey and have proper work eligibility

Working Schedule

5 days per week (2 rotational days off)

Shifts (summer/winter schedules apply):

• 09:00 18:00

• 15:00 00:00 (or 16:00 01:00 final schedule to be confirmed)

️ Breaks:

• 30 min lunch

• 3 × 15 min breaks

Training Details

‍ Duration: 10 business days
Hours: 10:00 19:00
Platform: Microsoft Teams

Why Join?

• Fully remote role in Turkey

• Paid training

• Modern multicultural work environment

• Excellent career development opportunities