French-Speaking Customer Support Representative – Healthcare Sector

Location: Porto, Portugal (On-site)

Overview

We are seeking a dedicated and customer-oriented French-Speaking Customer Support Representative to join our Healthcare Support team in Porto. This is an excellent opportunity for junior professionals looking to start or develop their career in customer service while supporting customers in the healthcare industry.

As a Customer Support Representative, you will be responsible for assisting customers with inquiries, providing information about healthcare-related services, and ensuring a positive customer experience through professional and empathetic communication.

Key Responsibilities

• Provide customer support via phone, email, and chat in French.
• Assist customers with inquiries related to healthcare services, appointments, accounts, and general support requests.
• Deliver accurate information while maintaining a high standard of customer care.
• Handle customer concerns with professionalism, empathy, and discretion.
• Accurately document customer interactions and update internal systems.
• Escalate complex cases to the appropriate departments when necessary.
• Adhere to company procedures, quality standards, and data privacy regulations.
• Contribute to achieving customer satisfaction and service excellence goals.

Requirements

• Native or fluent level of French (C2).
• Good command of English (B2 level or higher).
• Excellent communication and interpersonal skills.
• Strong customer service mindset and problem-solving abilities.
• Empathetic, patient, and attentive approach when assisting customers.
• Comfortable working with computer systems and digital tools.
• Ability to work efficiently in a structured and fast-paced environment.
• Previous experience in customer support, healthcare, or administration is a plus but not required.
• Availability to work on-site in Porto.

What We Offer

• Competitive salary and benefits package.
• Paid training and comprehensive onboarding.
• Opportunity to gain experience in the healthcare sector.
• International and multicultural work environment.
• Career development and growth opportunities.
• Modern office facilities in Porto.
• Supportive team culture focused on learning and professional development.

Join Our Team

If you are passionate about helping people, enjoy delivering exceptional customer service, and are looking to build a career in a meaningful and growing industry, we would love to hear from you.