Italian-Speaking Customer Service Representative

Job Title: Italian-Speaking Customer Service Representative for Banking Sector

Location: Lisbon, Portugal (Teleperformance)

Job Overview:
As an Italian-speaking Customer Service Representative, you will support one of the most prestigious global banking institutions. Your role involves providing excellent customer service via phone in both Italian and English. Youll handle customer requests, clarify doubts, and deliver top-tier interactions.

Key Responsibilities:

• Support bank customers with their inquiries.
• Provide clear information on products and services.
• Manage customer requests and issues.
• Deliver exceptional customer service in rotating shifts.

Training:

• 3-week intensive training on products, services, and customer management.
• Training compensation: 92.80 net per week.

Working Hours:

• 40 hours per week on a rotating shift schedule from Monday to Friday (07:00 - 19:00).

Benefits:

• Competitive salary with bonuses.
• Private health insurance after contract signature.
• Holiday and Christmas bonuses.
• Opportunity for a permanent contract after two years.

Additional Perks for International Candidates:

• Airport pick-up and assistance with Portuguese registration.
• Shared accommodation.
• Free Portuguese classes, flight reimbursement, and yearly paid flight to your home destination.

Contract Type:

• Initial 12-month contract, with the possibility of extension and a permanent contract after two years.

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