Technical Customer Support Representative (FRENCH NATIVE)

Job Description: Technical Customer Support Representative (Lighting Solutions)

Are you passionate about providing exceptional technical support while working in a dynamic industry? Join our team, a leader in cutting-edge lighting solutions for professionals, consumers, and the Internet of Things. Our innovative, energy-efficient products and systems enhance safety, productivity, and urban living.

Key Responsibilities:

• Handle technical customer inquiries via phone, email, chat, and social messaging channels.
• Provide accurate and practical information on products and services, following established guidelines.
• Assist with pre-sales inquiries, general questions, and technical support for various products.
• Address inbound customer requests, documenting case information and ensuring timely resolution.
• Escalate complex issues to higher support tiers when necessary.
• Collaborate with fellow technicians to resolve or close customer tickets efficiently.
• Manage your personal ticket queue and provide feedback as needed to management.

Join us and be part of a team dedicated to making a difference through lighting solutions that transform lives and cities!

Monday to Friday (including bank holidays):
07:00 AM to 07:00 PM (Rotational shifts)