Hotels Reservation Specialist

Hotels Reservation Specialist for Teleperformance Portugal

Position: Hotels Reservation Specialist
Location: Lisbon, Portugal
Client: InterContinental Hotels Group (IHG)
Market: Spanish-speaking

Role Summary: As a Hotels Reservation Specialist, you'll be responsible for providing top-notch travel advice to customers of IHG. You'll assist them in finding, planning, and booking their hotel stays, ensuring an efficient and worry-free travel experience.

Key Responsibilities:

• Establishing courteous, personalized contact with customers via telephone in Spanish and English.
• Helping customers improve their knowledge and mastery of the booking process and software.
• Seeking effective solutions that meet customer needs while also boosting team performance.
• Following established procedures to maintain a high level of service quality.
• Collaborating effectively with IHG partners.

Work Conditions:

• Working Hours: 40 hours per week, with an additional lunch break hour. Rotational shifts from Monday to Sunday, between 7:00 am to 7:00 pm.
• Training: 15 working days of paid training in English, covering product knowledge, customer management, and on-the-job skills.
• Compensation: Includes a base salary, holiday, and Christmas bonuses, meal allowances, and the option of company-provided accommodation.
• Location: Teleperformance offices in Lisbon, specifically at the TP City Center.

Benefits:

• Accommodation: Option to live in a fully furnished, company-rented apartment for the first 14 months.
• Health Insurance: Provided from the first day of employment.
• Career Growth: Opportunity for a permanent contract after two years.

This role offers a great opportunity to work in a vibrant international environment, providing excellent service to travellers worldwide while enjoying the perks of living in Lisbon.