Customer Support Representative Croatian & English

About the Role

We are looking for Croatian-speaking Customer Support Representatives with a good command of English to join an international customer service team in Greece.

In this role, you will support customers for well-known global brands across sectors such as technology, travel, e-commerce, and entertainment.

You will handle inquiries, resolve issues, and ensure a smooth and positive customer experience.

Key Responsibilities

Handle customer requests via phone, email, or chat in Croatian and English

Diagnose and troubleshoot customer problems, providing timely and effective solutions

Maintain a high level of professionalism and empathy during all interactions

Track and record customer interactions using internal systems

Collaborate with other departments (technical teams, quality, supervisors) when needed

Stay informed on product updates, guidelines, and processes

Support continuous improvement through feedback and best practices

Requirements

Fluent in Croatian (C1+) and confident in English (B2+)

Strong communication, listening, and problem-solving skills

Customer-oriented mindset and ability to remain calm under pressure

Ability to work with multiple tools and systems

Previous customer service experience is an advantage but not mandatory

EU citizenship or valid work eligibility for Greece (depending on client guidelines).

What We Offer

Attractive salary package + monthly performance bonuses

Extensive paid training

Private health insurance

Opportunities for career development and skill growth

International, friendly, and multicultural working environment