Brazilian Portuguese Customer Support Specialist

About the Role

We are looking for a Brazilian Portuguese-speaking Customer Support Specialist to join our client's international team in Athens, Greece.

In this role, you will be responsible for providing high-quality customer support to Brazilian Portuguese-speaking customers, resolving their enquiries efficiently, and ensuring an excellent customer experience.

This is an excellent opportunity for a customer-focused professional looking to develop their career in an international and multicultural environment.

Key Responsibilities

• Provide professional and friendly customer support in Brazilian Portuguese via phone, email, chat, and other communication channels.
• Respond to customer enquiries and provide accurate information regarding products, services, orders, or accounts.
• Investigate and resolve customer issues efficiently and professionally.
• Escalate complex cases to the appropriate internal department when required.
• Maintain accurate records of customer interactions in the relevant CRM/system.
• Follow company procedures, quality standards, and customer service guidelines.
• Ensure a consistently high level of customer satisfaction.
• Meet agreed performance, productivity, quality, and customer satisfaction targets.
• Collaborate with colleagues and other departments to resolve customer issues.
• Stay up to date with company products, services, policies, and procedures.

Requirements

• Native or C2-level Brazilian Portuguese.
• Good command of English, both written and spoken.
• Previous experience in Customer Support, Customer Service, Contact Centre, Technical Support, or a similar role is an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented attitude with excellent problem-solving abilities.
• Ability to work in a fast-paced and international environment.
• Good computer literacy and familiarity with CRM/customer service tools.
• Ability to work independently as well as part of a team.
• Willingness to work on rotating shifts, including weekends, if required.

What We Offer

• Full-time employment in Athens, Greece.
• Competitive salary and benefits package.
• Professional training and onboarding.
• International and multicultural working environment.
• Career development opportunities.
• Supportive and collaborative team environment.
• Opportunity to build valuable experience within an international organisation.

Important

Candidates must already be based in Greece and have the legal right to work in Greece.

Relocation from outside Greece is not available for this position.

How to Apply

If you are a Brazilian Portuguese speaker with a passion for customer service and are interested in joining an international team in Athens, please submit your updated CV and confirm your current location and work authorisation in Greece.