Customer Service Representative (Maltese) (REF DSR : 028)

Position: Customer Service Representative (Maltese)
Location: Athens, Greece
Work model: Remote
Employment type: Full-time
Salary: up to 1350 x 14 month gross + 

DUTIES AND RESPONSIBILITIES:

Handle incoming customer calls, chats, emails and messages professionally
Identify customer needs and provide appropriate solutions
Provide accurate information using internal tools and systems
Maintain high customer satisfaction through effective communication
Build and maintain positive customer relationships
Meet individual and team performance KPIs and quality standards
Record and update customer interactions in CRM systems
Follow internal procedures, guidelines and service policies.

REQUIREMENTS:

Maltese C2 speaker
Good command of English (written and spoken)
Strong communication and active listening skills
Customer service mindset and interpersonal skills
Basic MS Office knowledge
Ability to multitask and work in a structured environment
Ability to work fixed shifts (Mon–Fri, 10:00–18:00)
Previous experience in customer service or contact centre roles
Experience using CRM or ticketing systems
Experience in international or multilingual support environments.

BENEFITS:

Competitive salary package & monthly performance bonus
Daily meal voucher
Private health insurance including dental and optical care
And many others!!!