Player Support Specialist – German & English

Position: Player Support Specialist – German & English
Location: Sofia, Bulgaria
Work model: On-site
Employment type: Full-time
Salary: basic €1,585 gross + other benefits
Relocation: Available for EU passport holders or valid workers permit holders in Bulgaria
Start dates: 23 November and 30 November 2026

DUTIES AND RESPONSIBILITIES:

Provide professional, player-focused customer support for League of Legends and VALORANT through email
Respond to player enquiries regarding account access, gameplay, technical issues and in-game experiences
Investigate reported issues, identify appropriate solutions and ensure accurate, timely responses
Maintain a high standard of written communication in German and English
Follow established support procedures, quality guidelines and escalation protocols
Document customer interactions accurately and maintain up-to-date case records
Escalate complex or sensitive issues to the relevant internal teams
Demonstrate empathy, patience and professionalism when handling challenging player situations
Contribute to customer satisfaction, service quality and continuous improvement initiatives

REQUIREMENTS:

German at C1/C2 level
English at B2 level or above
Excellent written communication and comprehension skills in both languages
Strong customer service orientation and problem-solving abilities
Comfortable using digital tools and navigating multiple systems
Ability to work independently and collaboratively in a fast-paced environment
Attention to detail and ability to follow procedures
Genuine interest in gaming and familiarity with League of Legends and/or VALORANT is an advantage
Willingness to work on-site in Sofia
Willingness to relocate to Bulgaria if required

OFFER:

Gross salary of €1,585 + other benefits
Relocation assistance available
Opportunity to work with internationally recognised gaming titles