Irish speaking Customer Support Representative

Job Summary:

We are looking for an enthusiastic and customer-oriented Customer Support Representative to support our Irish market. In this role, youll be helping customers in English with product inquiries, technical support, and service-related questions while delivering a high-quality customer experience.

Key Responsibilities:

Handle inbound calls, emails, and live chats from Irish customers

Deliver accurate, professional, and timely solutions to customer queries

Assist with orders, payments, product use, account issues, and basic troubleshooting

Document customer cases clearly and thoroughly in CRM systems

Escalate complex cases to technical or specialist teams as needed

Maintain performance metrics such as response time, customer satisfaction, and resolution rate

Follow internal policies and contribute to a positive team culture

Candidate Profile:

Native-level English speaker (preferably Irish)

Strong communication and interpersonal skills

Previous experience in customer service, tech support, or BPO is a plus

Ability to remain calm and professional under pressure

Tech-savvy and comfortable with online systems (email, CRM, ticketing tools)

Open to shift work, including weekends or holidays if required

EU citizenship or legal eligibility to work in the EU

What We Offer:

Competitive salary with monthly performance bonuses

Private health insurance

Paid training and onboarding

Modern, multicultural workplace

Career progression and internal promotion opportunities

Work-from-home flexibility (based on project/client)