German customer service agent in lisbon

German Speaking Customer Service Agent (Lisbon)

Start Date: 4th September 2025
Location: Lisbon, Portugal

About the Role

We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service. This role requires a proactive, sales-aware mindset and excellent communication skills.

Key Responsibilities

• Handle customer inquiries and provide professional support via phone, email, and chat.

• Proactively assist sellers with account management, telesales, and business development-related topics.

• Influence seller success through effective communication and solution-oriented support.

• Work within a fast-paced environment while meeting performance targets and service quality standards.

• Collaborate with other departments to resolve escalated issues efficiently.

Requirements

• Fluent in German (C1+) and good command of English (B2+).

• Minimum 1 year of experience in customer service or support (telesales, account management, customer success, or business development).

• Strong sales awareness with the ability to influence and guide sellers (mandatory).

• Excellent problem-solving, interpersonal, and communication skills.

• Flexibility to work in rotating shifts and weekends.

• Candidates must not have previously worked for ByteDance in any LOB, BPO, or country.

Work Schedule

• Initially: Monday to Sunday, 08:0017:00 or 09:0018:00 (rotative shifts)

• Days off: 2 rotative days per week

• At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)

What We Offer

• Base Salary: 1,100 gross per month (x14 months)

• Welcome Bonus: 3,000

• Relocation support (if applicable)

• Opportunity to grow in a multinational and dynamic work environment

To apply, please send your CV to:sven.evens@cbtalents.org