French Custermor Service Agent in Lisbon

Job Title: French-Speaking Customer Service Agent
Industry: Insurance
Location: Lisbon, Portugal
Schedule: Monday to Friday Rotational Shifts

Compensation Package

• Base Salary: 900/month paid over 14 months

• Performance Bonus: Up to 100/month paid over 12 months

• Language Bonus: 55/month paid over 12 months

• Welcome Bonus: 3,000 (paid after successful onboarding terms apply)

About the Role

Join a leading insurance provider as a French-speaking Customer Service Agent based in vibrant Lisbon. In this role, youll support French-speaking customers with their insurance needs, policy questions, and claims. This is an exciting opportunity to grow professionally in a stable and international environment.

Key Responsibilities

• Assist customers via phone, email, and chat in French

• Provide accurate information about insurance services and policies

• Resolve inquiries and concerns professionally and efficiently

• Maintain detailed records of customer interactions

• Collaborate with other teams for complex issue resolution

• Follow internal procedures and regulatory compliance guidelines

Requirements

• Fluent French (spoken and written)

• Good level of English

• Experience in customer service or insurance is an asset

• Excellent communication and problem-solving skills

• Ability to work rotational shifts (Monday to Friday)

• Organized, reliable, and customer-focused

What We Offer

• Competitive base salary + monthly bonuses

• 3,000 welcome bonus upon joining (terms apply)

• Supportive training and onboarding

• Career development within the insurance industry

• International and inclusive team culture

• Based in the heart of Lisbon, with standard employment benefits

How to Apply:
Interested candidates are invited to send their CV to sven.evens@cbtalents.org.
Join us in delivering exceptional customer support we look forward to hearing from you!