Croatian-Speaking Customer Service Representative (EU)

Location: Remote (Must be based in Greece)

Overview

We are seeking a customer-focused Croatian-speaking Customer Service Representative to join our team remotely from Greece. In this role, you will handle inbound customer inquiries and provide high-quality support while working from home. You will play a key role in ensuring a positive and seamless customer experience.

Key Responsibilities

• Manage inbound calls, emails, and chat inquiries from Croatian-speaking customers
• Provide accurate information regarding products, services, and policies
• Resolve customer concerns efficiently and professionally
• Escalate complex cases to the appropriate departments when required
• Maintain accurate documentation of interactions in CRM systems
• Ensure high customer satisfaction and service quality standards
• Follow company guidelines and data protection policies

Requirements

• Native or fluent Croatian (C1/C2 level)
• Good command of English (B2 or higher)
• Previous customer service experience (call center or remote support preferred)
• Strong communication and problem-solving skills
• Comfortable working independently in a remote environment
• Good computer skills and familiarity with CRM tools
• Must be legally authorized to work and currently based in Greece
• Reliable internet connection and suitable home office setup

What We Offer

• Competitive salary
• Fully remote work within Greece
• Paid training and onboarding
• Supportive and international team environment
• Career development opportunities
• Performance-based incentives (if applicable)