Slovak-Speaking Customer Support Advisor

Job Title: Slovak-Speaking Customer Support Advisor (On-site – Sofia, Bulgaria)
Location: Sofia, Bulgaria (On-site only)
Industry: E-commerce & Online Customer Experience
Work Type: Full-time, Rotational Shifts
Language Requirements: Slovak (C2), English (B2)

Join Our Customer Experience Team in Sofia!

We are currently hiring a dedicated and enthusiastic Slovak-speaking Customer Support Advisor to join our expanding on-site team in Sofia, Bulgaria. This is a fantastic opportunity to work with a leading e-commerce company that values customer satisfaction and employee growth.

In this role, you will be responsible for supporting our Slovak-speaking customers with a wide variety of product, service, and account-related queries. Whether you’re early in your career or bringing previous experience, we offer the support, training, and career progression to help you succeed.

Your Key Responsibilities

• Deliver professional, empathetic, and efficient customer service in Slovak via phone, email, and chat.

• Assist customers with product information, order tracking, returns, payment inquiries, and delivery updates.

• Troubleshoot customer issues and ensure prompt resolution in line with company procedures.

• Record all interactions accurately in our internal systems.

• Escalate more complex cases to the appropriate departments as necessary.

• Stay informed on company policies, services, promotions, and product updates to provide accurate information.

• Meet performance targets related to customer satisfaction, quality, and productivity.

What We’re Looking For

• Native-level fluency in Slovak (C2 level) – both written and spoken.

• Good command of English (minimum B2 level) – required for internal communication and training.

• Strong interpersonal and communication skills.

• Tech-savvy with the ability to learn and navigate multiple systems and platforms quickly.

• A positive attitude, team spirit, and a willingness to help people.

• Ability to adapt to shift work and thrive in a fast-paced environment.

Nice to Have (But Not Required):

• Previous experience in customer service, e-commerce, or call center environments.

What We Offer

We provide not just a job, but a rewarding path with a benefits package designed to support your lifestyle and career goals:

• Competitive salary package

• Company-provided equipment for all employees (computer, monitor, headset, etc.)

• Monthly internet/transportation allowance: 50 BGN net

• Night shift compensation as per the official company policy

• Private health plan covering both medical and dental care

• Life insurance

• Multisport Card for fitness and wellness (co-financed by the employer)

• 500 BGN bonus for major life events such as marriage, childbirth/adoption, or graduation

• Employee discount programs with various brands and services

• Ongoing training, coaching, and career development opportunities

• Clear path for internal promotion in a growing international organization