Job Openings Czech-Speaking Customer Advisor

About the job Czech-Speaking Customer Advisor

Job Title: Czech-Speaking Customer Advisor (On-site in Sofia, Bulgaria)
Location: Sofia, Bulgaria (on-site role)
Industry: E-commerce
Working Hours:

  • Monday to Saturday: 09:00 a.m. – 11:00 p.m.

  • Sunday: 10:00 a.m. – 07:00 p.m.
    (Work organized in shifts within these hours)

About the Role

We are looking for a Czech-speaking Customer Advisor to join our expanding customer service team on-site in Sofia, Bulgaria. This is an exciting opportunity to work for a global leader in the e-commerce industry, helping customers from the Czech market with order support, inquiries, and product-related issues.

Whether you're just beginning your career or have some customer service experience under your belt, this role offers professional growth, great benefits, and the chance to join a collaborative, international team.

What You’ll Be Doing

  • Communicating with Czech-speaking customers via phone, email, and live chat.

  • Providing timely and effective support for order inquiries, returns, product issues, delivery updates, and more.

  • Offering clear and professional assistance while maintaining empathy and a problem-solving attitude.

  • Logging and tracking customer interactions accurately in the CRM system.

  • Collaborating with other internal teams to ensure a seamless customer experience.

  • Staying up to date with company policies, products, and procedures.

What You Bring

  • Fluency in Czech (C2 level) – both written and spoken.

  • Good English skills (B2 level minimum) for internal communication and training.

  • Excellent interpersonal and communication skills.

  • Comfort with digital tools, multitasking, and navigating systems.

  • A proactive attitude and willingness to learn.

  • Team spirit and a positive mindset.

Preferred but not required:

  • Previous experience in customer service or a contact center environment, ideally in the e-commerce or retail sector.

What We Offer

  • Competitive salary package

  • Company-provided equipment (desktop setup, headset, etc.)

  • Health and life insurance

  • Medical plan covering health and dental care

  • Career development and promotion opportunities

  • Multisport card (co-financed by the employer)

  • Discounts on various goods and services

  • Bonuses for important life events (marriage, birth/adoption of a child, graduation – 500 BGN)

  • Additional payment for night hours, in line with the company policy

  • Monthly transportation/internet allowance of 50 BGN net, paid in addition to base salary


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