Slovak Customer Service Representative

Position: Slovak Customer Service Representative (On-Site – Sofia, Bulgaria)
Location: Sofia, Bulgaria (office-based role only)
Industry: E-commerce | Online Retail Support
Employment Type: Full-time | Rotating Shifts
Language Requirements: Slovak – C2 level | English – B2 level

Step into a Career in Customer Service – Join Our Team in Sofia!

Are you fluent in Slovak and passionate about helping people? We're searching for enthusiastic, service-driven individuals to join our on-site support center in Sofia, providing outstanding customer care for a global e-commerce leader.

This position is ideal for both experienced professionals and those starting their career journey. You’ll become part of a vibrant and supportive international team, working in a role that values your language skills and commitment to great service.

Your Role at a Glance

• Communicate effectively with Slovak-speaking customers via phone, chat, or email.

• Handle inquiries related to orders, returns, product features, shipping updates, payments, and account concerns.

• Maintain a high standard of service, resolving issues with professionalism and empathy.

• Accurately log and update customer details in our systems.

• Cooperate with other departments when needed to address complex cases.

• Stay current with internal processes, product updates, and system tools.

What Makes You a Great Fit

• Excellent command of Slovak (C2 level) – spoken and written.

• Comfortable communicating in English (B2 level or higher) – required for training and internal purposes.

• Confident using technology and navigating digital tools.

• Strong communication skills and attention to detail.

• Friendly, solution-oriented attitude with a team-first mindset.

• Ability to work rotating shifts, including weekends and evenings.

Desirable but not essential:

• Prior customer service or call center experience is a plus, but not a requirement. Full training will be provided.

What You’ll Receive

We offer much more than just a competitive paycheck. When you join us, you'll enjoy a well-rounded benefits package designed to support your success and well-being:

• Attractive salary package

• Fully equipped workstation provided (computer, headset, etc.)

• Monthly internet or transport support: 50 BGN net

• Additional pay for night shifts, based on internal policy

• Comprehensive medical insurance including dental care

• Life insurance coverage

• Multisport card (co-financed by the company) to support a healthy lifestyle

• Special life event bonus – 500 BGN for weddings, childbirth/adoption, or university graduation

• Access to employee discounts across various retail and service categories

• Professional development programs and internal mobility opportunities

• Pathways for career growth within a fast-evolving global brand